Customer Complains Via Twitter, Subaru Satisfies

2 Feb

Is social media an extension of the repair garage? Plagued by issues with his Subaru a local dealer “couldn’t fix for months,” my friend, who asked not to be named, took to Twitter and wrote a letter to voice his concerns: Not only did @Subaru_USA cut him a check worth “months” of payments and a Gold 100,000-mile warranty, but they sent him some schwag, too. He said the letter was the key to the reimbursement, but tweets got him the free gear.

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